Return is defined as the action of giving back the item purchased by the Buyer to the Seller on the Helpy website/ Apps.
Refund id defined as the action of Helpy will refund of money to the Client depend on situation. Following situations may arise:
- Item was defective
- Item was damaged during the shipping
- Products was/ were missing
- Wrong item was sent by the seller
Following product shall not be eligible for return or refund:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been use/ installed
- Products with tempered or missing serial/ UPC numbers
- Digital product/ services
- Any damage/ defect which are not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other item originally included with the product/ delivered
- Jewellery which is ‘made to order’ on customer’s request
On Clothing and Footwear, qualified sellers accept 30 day exchange subject to the following conditions:
- Clothes and Footwear are not used (other than for trial). Altered, washed, soiled or damaged in any way.
- Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
- Returns are not applicable for ‘Made to order’ jewellery, innerwear, lingerie, socks, clothing, freebies, etc.
If Helpy has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, Helpy may also, while reserving rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent on Helpy not be allowed to return/ refund their products.
Return could also result in refund of money in most of the cases.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders wrong item, Buyer shall not be entitled to any return/ refund.
Buyer needs to raise request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our Toll-Free Number, Seller while closing the return ticket can select one of the following:
- Replace after shipment collection – seller has agreed to wait for the logistic team to collect the shipment from the buyer before replacing it.
- Refund after shipment collection – seller has agreed to wait for the logistic team to collect the shipment from the buyer before refunding.
- Refund without shipment collection – seller has agreed to refund the buyer without expecting the original shipment back.
- Replace without shipment collection – seller has agreed to replace the order without expecting the original shipment back.
- On certain select days as specified by Helpy (such as “The Big Billion Day”) separate policies may be applicable.
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and the refund shall be credited to the Buyers account.
Shipping cost for returning the product shall be borne and incurred by the Seller.